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Norton power eraser problems

How to install and run Norton Power Eraser ?

  1. Download Norton Power Eraser through the company’s website.
  2. Select Desktop as the location to save it and then click on “Save”.
  3. Now, double-click the NPE.exe file to run the program.
  4. Select “Yes” in the User Account Control window prompt.
  5. Accept the license agreement.
  6. Make sure you install the latest version available.
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     Norton support phone number U.S.A 1-833-662-5666

How to perform a scan using Norton Power Eraser ?

Norton power eraser problems

  1. Click on the “Scan for Risks” icon in the program window.
  2. The Norton Power Eraser will execute a “Rootkit scan” by default.
  3. Restart the computer.
  4. Let the san to complete once the computer restarts.
  5. The scan results will be displayed once the scan is complete.

How to fix(Norton power eraser problems)the issues that the scan shows ?

  1. Exit the program if the result shows “No Risks Found”.
  2. Remove the files that are listed as “Bad”. The “Remove” checkbox under “Action” is selected automatically for such files.
  3. For files displayed as “Unknown”, click the cloud icon next to them. These files are therefore sent to a Symantec server where further scans take place.
  4. Select “Create System Restore Point” and then click on “fix now”.
  5. Click Done once the procedure is complete.
  6. Restart the computer to make sure everything runs smoothly.

I’m unable to run the Norton Power Eraser tool. What should I do ?

  1. Run the program in “safe mode” if you can’t do it in the normal mode.
  2. Make sure all your files are saved and then close all programs.
  3. Press the Windows button and then type “R” to open the Run dialogue box.
  4. Type “msconfig” and then press Enter.
  5. Click Yes in the following prompt.
  6. Go to the System Configuration window, click on Safe boot and then select Network.
  7. Restart your computer now.
  8. The computer restarts in safe mode with networking.
  9. Download and run Norton Power Eraser in Safe mode.
  10. Now, open the program window and then click on the “Scan for Risks” icon.
  11. Restart your computer and follow the on-screen instructions to let the scan run successfully.

Restart the computer in the Normal mode using the following steps-

  • Make sure all your files are saved and then exit all programs.
  • Press the Windows button and then type “R” to open the Run dialogue box.
  • Type “msconfig” and then press Enter.
  • Click Yes in the following prompt.
  • Go to the System Configuration window, unselect the Safe boot check box and then select Network.
  • Restart your computer now.
  • It may take several minutes to restart the computer in normal mode so be patient.

Recently changed to mac OS from Windows. How do I run scans using Norton Power Eraser tool ?

  1. Open the program and click on “Scan for Risks”.
  2. The Rootkit scan will begin as soon as the tool is launched.
  3. Restart your computer once the scan is complete.
  4. Take appropriate steps as mentioned above once the scan results are displayed.
  5. For any further queries, contact Norton customer service.

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